FAQs

Does insurance cover your services?
In most cases, yes. I am considered an "out-of-network" provider to health insurance companies. To get reimbursed for my fees by your insurance, contact your insurance company and ask for their "out-of-network" medical claim form. Then on request, I'm happy to provide you with a document called a superbill that contains all of the medical codes pertaining to your office visits. Finally, you sumbit the claim form and the superbill to your insurance.

More information can be found here.

What is the cost of office visits?
An initial appoitment costs $500. Followup visits cost $250 for 30 minutes, or $350 for 45 minutes.

Where is your office located?
My office is at the corner of West Harrison Avenue and Pontchartrain Blvd in New Orleans. There is a set of stairs leading up to the office. Telehealth appointments are available to anyone who may have trouble with the stairs.

What is your policy on supplements?
When doctors sell supplements directly to their patients, it creates a conflict of interest where practitioners may recommend more supplements than their patients need. This makes care unnecessarily expensive, complicated, and sometimes hurts patients. You deserve a doctor that has your best interest in mind.

To avoid these problems, I give income from supplement recommendations back to my patients in the form of a 30% discount on all supplements from Moss Nutrition.

What is your policy on Functional Medicine testing?
No labs are required prior to being seen. To make sure you aren't having unnecessary labs done, I review any testing that has already been completed, then order any labs that you need.

How do I ask Dr. Joe a question?
Simply send a message to me through the patient portal. I generally respond to all messages within 2- business days.

Prospective patients can email me at office@doctormather.com, or call me at ‪(504) 874-6470‬.

Does Dr. Joe write prescriptions?
Yes, there are times when prescriptions are the best tool to help you, and these may be part of your treatment plan. I don't write prescriptions for controlled substances.

I don’t live in Louisiana or Texas, can I become a patient?
Yes - patients out of state frequently travel to establish care with me. These visits are scheduled for 2 hours and cost $850. If you will be travelling, please contact me directly so that I can book your appointment around your travel schedule.

Do you offer acute care or urgent care services?
My practice has been designed to focus on helping patients heal from chronic disease and optimizing your health.